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Authorised Vehicle Service Centres Could Be The Preferred Choice For Consumers Post Coronavirus Lockdown: Study – CarandBike

The automobile homeowners affiliate licensed service stations with a better diploma of hygiene & sanitization as in comparison with native and franchisee storage operators.

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Many Auto firms have come out with tips that comply with protected working practices submit lockdown.

The automobile possession expertise might undergo a paradigm shift as soon as the companies begin once more submit the Coronavirus lockdown. A report launched by Zekardo, a startup that helps automobile homeowners to scale back post-purchase car possession prices, reveals a drastic shift in mobility preferences submit lockdown. Among different issues, the report focuses on the truth that automobile homeowners will now choose taking their autos to authorised service centres owing to hygiene points. Industry estimates counsel that 60 per cent of automobile homeowners migrate to the unorganised section as soon as the automobiles exit of guarantee. This occurs on account of decrease service and restore prices provided by native mechanics and garages.


Survey signifies that 53% of the respondents will now choose going to a licensed service heart. 

A survey carried out by Zekardo signifies that 53 per cent of the respondents will choose going to an authorised service centre within the quick to medium time period in case of a service requirement. This determine was 37 per cent within the pre-lockdown part. In comparability solely 10 per cent of automobile customers would like to go to a close-by native unbiased storage. Some of the important thing causes for this discount submit lockdown would come with hygiene and well being considerations of the storage employees, restricted understanding of sanitisation practices and worth transparency.

Also learn: Coronavirus Impact: Increased Preference For Personal Vehicles Over Shared Cabs

Karunakar Dubey, Founder & CEO Zekardo Automotive Solutions mentioned,” Independent garages will find themselves amidst footfall drought, putting pressure on revenues and meeting rental and salary obligations for their migrant labor technicians”. The majority of garages may additionally face labor shortages as a lot of the labor technicians have returned to their hometowns on account of closure of garages.

Over the previous few days many OEM’s like Toyota and Volkswagen have been popping out with security tips to be adopted on the service facilities. Toyota has introduced that firm representatives will showcase a temperature certificates to buyer throughout pick-up for service, and also will disinfect their arms earlier than receiving the car keys. The drop-off of the car will solely be allowed as soon as the seats and steering is disinfected.


Many OEM’s have been popping out with security tips to be adopted on the service facilities.  

Naveen Soni, Senior Vice President, Sales and Service, Toyota Kirloskar Motor mentioned, “In uncertain times like these, it is paramount to lead the change and strive to thrive during this period of transformation, ensuring the safety and well being of our stakeholders and simultaneously safeguarding business continuity.”


The unorganised sector accounts for 53 per cent of the $24 Billion Indian servicing and spares market. This section consists of close by native auto restore & service garages. But going ahead even a 40-50 per cent decrease service value than authorised service centres will not be profitable sufficient for customers to move there.

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