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Coronavirus Lockdown: BigBasket, Grofers Fail to Deliver Essential Items in Delhi & NCR

Image for Representation.

Image for Representation.

While irate prospects residing in New Delhi and the NCR area blasted the supply platforms, the information additionally led to panic shopping for and stockpiling of groceries.

  • IANS
  • Last Updated: April 10, 2020, 12:46 PM IST

With the state governments ring-fencing 22 corona hotspots in Noida, 13 in Ghaziabad, 9 in Gurugram and 25 in Delhi, the NCR area went by means of an unprecedented frenzy over the provision of important gadgets on Friday, with main on-line supply platforms Bigbasket, Grofers and Milkbasket as soon as once more failing to rise to the event as 21-day lockdown entered its ultimate part.

“Unfortunately, we do not have any available slots to service you right now. Please try again later,” was the message Arun Kumar, a Noida resident, obtained from Bigbasket. Kumar has been attempting incessantly for the previous few days to get a web based supply. In its newest operational replace, Bigbasket mentioned: “We are reporting slot availability across cities each day. We have been working hard to ensure that we are able to serve you over the next few weeks”. Angry customers blasted the supply platform on the operational replace.

“Tell something new… Every time the same updates to fool people. And no slots available in reality,” posted Aru. Another person replied to Bigbasket: “What the hell! Every day I am checking it is saying all slots are filled.” The Grofers’ story was no completely different.

“Where is my refund.. u guys cancelled my order to take new order in hiked price.. at least refund money asap so that u can get stuff from offline,” Shaktiprasad tweeted to Grofers. Ajay Kumar tweeted: “I am trying to place the order with Grofers from last 16 days but it’s not accepting my order, what I am getting is assurance only, dropped mail but no +ve response receiving”.

“We received delivery but not what we ordered,” mentioned one BBDaily person from Noida Sector 143 which isn’t a hotspot. The state governments had claimed to make sure folks that necessities like groceries, greens, milk, medicines and others shall be dropped at the doorsteps of the folks in hotspots.

The information additionally led to panic shopping for and stockpiling of groceries in Noida and adjoining areas as lengthy queues have been seen outdoors the grocery shops. The phone numbers that the Noida authorities supplied have been both switched off or out of order for a lot of. Several Noida customers, who weren’t within the designated hotspot zones, have been equally affected.

“Apologies for the trouble, due to unprecedented order booking, you may not find slots. We are doing our best to create more capacity. We’ll update the slot availability status on our app and website every day. Do keep checking them every now and then for updates,” was the message on a lot of the on-line supply platforms. Several Milkbasket customers have been left clueless as they didn’t get deliveries of their societies which weren’t sealed.

“Dear customer, in our attempt to comply with heightened measures in and around certain zones in the city, we will not be able to service your society until further notice. We can understand the inconvenience it might cause and deeply regret it,” was the message folks dwelling in a number of Noida societies obtained which weren’t sealed.

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